Terms & Conditions

Effective as of 24-11-2024

Welcome to The Renancy. By accessing or purchasing from our website (www.therenancy.com), you agree to the following terms and conditions. Please read them carefully.

1. General

This site is owned and operated by The Renancy. These Terms & Conditions apply to all visitors, users, and customers of our site.

We reserve the right to update these terms at any time. Continued use of the site means you accept those changes.

2. Digital Products

All of our digital downloads (workbooks, eBooks, prints) are non-refundable due to their instant-access nature.

Please:

  • Ensure your email is entered correctly at checkout.

  • Download your product as soon as you receive it.

  • If there's an issue (e.g., corrupted file, wrong product), contact us within 5 days of purchase and we’ll fix it.

3. Physical & Personalized Products

Some products (like clothing or accessories) may be made to order or customized.

Returns:

  • Returns are only accepted for faulty or damaged items.

  • Contact us within 5 days of receiving your order.

  • Include a clear description and photo proof.

If we approve your return, we will cover return shipping costs and either refund or replace the item.

We do not offer returns or exchanges for:

  • Buyer’s remorse

  • Wrong size ordered (please check size guides carefully)

  • Personalized items unless defective

4. Shipping & Delivery

We ship worldwide unless stated otherwise.

  • Shipping times may vary by country and product type.

  • You’ll receive tracking info (where applicable) via email.

  • The Renancy is not responsible for delays caused by customs or external couriers.

5. Payments

We accept all major payment methods via our secure checkout system.

All prices are listed in EUR (€). International customers are responsible for any conversion fees, duties, or taxes.

6. Privacy

Your privacy matters to us. We never sell or misuse your personal data. For full details, please read our Privacy Policy.

7. Dispute Resolution

If there’s a problem, we encourage you to contact us directly to find a resolution.

If necessary, any legal disputes will be handled under the laws of The Netherlands.

8. Contact

Questions? Issues? Reach out to us.

We aim to reply within 48 hours (excluding weekends & holidays).

Summary

The Renancy is built on trust, clarity, and empowerment. These terms help us create a fair and smooth experience for everyone—thank you for honoring them.