1. DIGITAL PRODUCTS

How do I receive my digital downloads?
After your purchase, you’ll receive an email with your download link. If you don’t see it within 10 minutes, check your spam or promotions folder. Still nothing? Contact us directly and we’ll help.

Can I fill in the workbooks on my phone or tablet?
Yes. Our workbooks are interactive PDFs, which means you can type directly into them using free apps like Adobe Acrobat Reader or note-taking apps like GoodNotes.

Do you accept returns on digital products?
No. All digital product sales are final due to the instant-access nature. If you have a tech issue or receive the wrong file, reach out within 5 days and we’ll resolve it.

2. PHYSICAL PRODUCTS

What’s your return policy?
We accept returns only for faulty or damaged items. If something arrives damaged or incorrect, contact us within 5 days with photos and a description. We’ll cover the return and make it right.

Can I exchange clothing if I ordered the wrong size?
Unfortunately, we don’t offer size-based exchanges. Please use the sizing guide provided on each product page before ordering.

Are the clothes made to order?
Yes. Most apparel is made to order to reduce waste and overproduction. This means slightly longer delivery times but more intentional production.

3. SHIPPING & DELIVERY

Do you ship internationally?
Yes. We ship worldwide unless otherwise noted.

How long does delivery take?
It depends on your location. Most EU orders arrive within 5–10 business days. International orders may take longer. You’ll receive tracking info by email when your order ships.

Do you offer free shipping?
We occasionally run promotions with free shipping. Sign up for the newsletter to stay informed.

4. PAYMENTS

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure checkout options depending on your region.

Is your payment system secure?
Yes. All transactions are processed through a secure gateway using industry-standard encryption.